Full Legal Text
This Privacy Policy explains how FreshRoute (“we”, “us”, “our”) collects, uses, and shares information about you when you use our websites and services (the “Service”).
1) Information We Collect
We collect information you provide directly, information collected automatically when you use the Service, and information from cookies or similar technologies.
- Account data: name, email address, authentication data, and preferences.
- Course activity: progress, lesson interactions, and support messages you send.
- Payment data: handled by payment processors; we typically receive transaction status and limited billing details.
- Device/log data: IP address, device type, browser, timestamps, and security events.
- Cookies: essential cookies and, if you consent, analytics cookies.
2) Use of Information
We use information to provide and personalize the Service, process payments, communicate with you, maintain security, and comply with legal obligations.
- Provide, operate, and maintain the Service.
- Create and manage your account, authenticate you, and save your preferences.
- Provide customer support and respond to inquiries.
- Analyze and improve performance, content, and user experience.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Comply with applicable laws and enforce our terms.
3) Legal Bases (where applicable)
Where required by law (for example, under GDPR), we process personal data based on: (a) contract necessity to provide the Service; (b) legitimate interests (such as security and improvement); (c) consent (such as optional analytics cookies); and (d) legal obligations.
4) Data Sharing
We may share information with service providers under strict contractual controls to help us operate the Service (for example: hosting, analytics (if consented), customer support tools, and payment processing). We do not sell personal data.
5) Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.
6) Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or export (port) your data. You may also withdraw consent where we rely on consent.
To exercise rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
7) Security
We use appropriate technical and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure.
8) International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
9) Children’s Privacy
The Service is not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal data from children.
10) Changes to This Policy
We may update this Policy from time to time. If changes are material, we will take reasonable steps to provide notice. Your continued use of the Service after changes become effective means you accept the updated Policy.
Contact
Email: [email protected] or visit our contact page.
Phone: +1 (415) 555-0193
Analytics consent status
Current preference: